Frequently Asked Questions

Everything you need to know about SPANK Industries components and support.

What is SPANK's Hex Drive technology?

Hex Drive is our high-engagement hub system featuring 102 points of engagement and a 3.5-degree pickup, designed to provide instant power transfer and a unique acoustic profile for mountain bikers.

How do I determine the correct handlebar rise for my riding style?

Handlebar rise depends on your body geometry and terrain. Generally, higher rise bars (40mm-75mm) are preferred for steep, technical downhill riding, while lower rise bars (15mm-30mm) offer a more aggressive, front-weighted position for trail and XC.

Do you offer international shipping?

Yes, SPANK Industries ships worldwide. Shipping costs and delivery times vary by region and are calculated at checkout based on your specific location and the weight of the components ordered.

What is the warranty policy on SPANK rims and sets?

We offer a 2-year limited warranty against manufacturer defects on all rims and wheelsets. Additionally, we provide a crash replacement program for original owners to help get you back on the dirt at a discounted rate.

Are SPANK rims tubeless ready?

Most SPANK rims feature our patented BeadBite technology and are tubeless ready. They require SPANK tubeless tape and valves for a secure, airtight seal that reduces tire burping at low pressures.

How can I track my order?

Once your order is processed and dispatched from our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.